Member Services Representative Job - Kelowna

Company Name:		YMCA/YWCA of the Central Okanagan
Website:		ymca-ywca.com
Preferred Start Date:		As soon as possible
Job Salary:		12-29 hours per week, $13/hour plus membership Opening Shifts, Start Time: 5:15am
Job Location:		Kelowna, BC
Job Type:		Permanent, part-time
Job Category:		Administration Jobs

We are seeking a Member Services Representative who is energetic, personable, resourceful, well-organized, with superior customer service skills, and excels in a fast paced, challenging work environment. If that sounds like you, then this is your ideal job!

The Kelowna Family Y currently has a 5,000 sq. ft. fitness/conditioning room area, a 1,500 square-foot aerobics studio, 8-lane 25 meter pool with separate dive tank, small leisure pool, hot tub, sauna, steam room, and two multi-purpose rooms. We have nearly 4,000 members and a high number of public drop-ins and are planning for growth with expansion plans that include a gymnasium, walking track, youth zone and two additional multi- purpose rooms.

Member Services Representatives are key team members to the overall operations and positive customer experience at the Kelowna Family Y. Reporting directly to the Member Services Director, Member Services Representatives are responsible for welcoming all customers and members, performing routine cashiering and clerical work, processing membership sales, and answering telephone and counter enquiries. General office duties such as filing system maintenance and general typing/keyboarding are also expected. However the main objective is to increase membership sales and program participation and retain existing members with excellent ongoing customer service.

Major Responsibilities and Abilities:

• Working knowledge of Business English, spelling, punctuation and arithmetic.
• Excellent communication skills and the ability to effectively resolve conflict
• Ability to work within a busy, customer centered environment, managing several tasks simultaneously
• Flexibility to work irregularly scheduled hours including early mornings, evenings and weekends
• Support and promote volunteerism and philanthropy
• Enter data and process transactions in CLASS registration software system
• Accurate keyboarding ability (50 wpm) and working knowledge of general office practices and procedures.
• Receive, record, and balance daily shift deposits and prepare floats.

Qualifications:

• Ability to start work at 5:15am
• Completion of Grade 12
• Minimum 2 years experience in providing excellent customer service
• Minimum 1 year experience working in an office environment
• Current Emergency First Aid and CPR or willing to obtain it within 3 months of employment
• A satisfactory Criminal Record Check
• Computer and cash handling experience
• Ability to work flexible hours including mornings, evenings, and weekends
• Personal interest in health & fitness

Competencies:

• Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision and values of YMCA-YWCA of the Central Okanagan.
• Service Attitude: Identifies needs and wants of members/participants as priority and responds in an effective and timely manner to enhance every person's Y experience.
• Relationship Building: Builds positive interactions both internally and externally to achieve work related goals.
• Welcoming: Treats everybody in a friendly and respectful manner. Creates a pleasant, user-friendly atmosphere. Goes out of your way to make people feel at ease and makes an effort to learn the names of staff, volunteers, and patrons.
• Quality Focus – Ensures that services criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.

Application Process:

Please apply in writing, with cover letter and resume, to:

Leslie Wiesner - Member Services Director, Kelowna Family Y 375 Hartman Road, Kelowna BC V1X 2M9

E-mail: lwiesner@ymca-ywca.com Fax: 250.765.7962

Application Deadline: June 21, 2010

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