Member Service Representative Job - Kelowna BC

Company Name:		YMCA-YWCA of the Central Okanagan
Website:		ymca-ywca.com
Preferred Start Date:		ASAP
Job Salary:		$11.00 during 6 month probation, $13.00 upon successful probation, $14.00 one year after probation.
Job Location:		Kelowna
Job Type:		Member Service Representative Job
Job Category:		Administration Jobs

General:

Join the Y to be fulfilled, be inspired and make a difference every day….in a job that matters.

We are seeking a Member Services Representative who is energetic, personable, resourceful, well-organized, has the ability to multi task, with superior customer service skills, and excels in a fast paced, challenging work environment. If that sounds like you, then this is your ideal job!

The Kelowna Family Y currently has a 5,000 sq. ft. fitness/conditioning room area, a 1,500 square-foot aerobics studio, 8-lane 25 meter pool with separate dive tank, small leisure pool, hot tub, sauna, steam room, and two multi-purpose rooms. We have nearly 4,000 members and a high number of public drop-ins and are planning for growth with expansion plans that include a gymnasium, walking track, youth zone and two additional multipurpose rooms.

Reporting directly to the Member Services Director, the Member Services Representative is responsible for welcoming all customers and members to the Kelowna Family YMCA-YWCA. The main objective is to increase membership sales, program participation and retain existing members with excellent ongoing customer services.

The goal of the Member Services department is to exceed our members’ expectations in the way we provide customer service. Our facility is open to all and services a diverse population. We strive to create a friendly and welcoming atmosphere for all to enjoy.

Duties & Responsibilities:

Meet and exceed customer’s expectations in all service aspects at the Membership Services desk.
Complete all membership related duties and program registration administrative functions.
Accurately complete all sales transactions, payments, and balancing.
Communicate and be knowledgeable of all information and be able to clearly and concisely relate to customers in person and over the phone.
To support and work as part of a staff/volunteer team ensuring excellent customer service.
Be proactive and Sell Y memberships to potential members.
Perform a variety of administrative duties related to memberships
Attend staff meetings, planning sessions and training events as required
Other duties as required by Membership Services Manager and/or Supervisor

Knowledge, Skills and Abilities on the Job:

Enthusiasm, energy, interpersonal and organizational skills necessary to develop a positive working environment
Excellent communication skills and the ability to effectively resolve conflict
Flexibility to work non-routine shifts including early morning, evenings and weekends as necessary
Ability to reconcile and ensure accuracy of cash deposits, petty cash funds and related financial procedures
Ability to prepare a variety of non-routine documents and reports
Ability to provide exceptional customer service to both internal and external customers
Ability to recognize and act to resolve problems
Excellent keyboarding, data entry skills, mathematical aptitude as well as established attention to detail and accuracy
Ability to establish and maintain effective working relations and to work effectively and efficiently within a team environment
A demonstrated ability to prioritize, organize and multitask to meet operational requirements
Identify and create opportunities to enhance each and every person’s experience at the Kelowna Family Y
Maintain an up-to-date knowledge of the programs and offerings at the Kelowna Family Y

Competencies:

Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision and values of YMCA-YWCA of the Central Okanagan.
Service Attitude: Identifies needs and wants of members/participants as priority and responds in an effective and timely manner to enhance every person's Y experience.
Communication: Ability to effectively speak, write, listen and secure information in a variety of settings. Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work related goals.
Planning and Organization: Establishes a clearly defined and effective course of action for self to accomplish work goals.
Self-Management: Ability to direct personal performance to achieve desired results with minimum supervision.
Teamwork: Ability to work effectively with others to achieve optimal collective results.

Qualifications:

Exceptional customer service skills
Experience in customer service and related positions considered and asset
Computer and cash handling experience
Ability to work flexible hours including mornings, evenings, and weekends
Personal interest in health & fitness
Satisfactory criminal record check
Current CPR C and Standard First Aid

Compensation:

The Y offers a competitive and comprehensive compensation package which including a comprehensive benefits package.
Hourly Rate: $11.00 during 6 month probation, $13.00 upon successful probation, $14.00 one year after probation.

About the YMCA-YWCA of the Central Okanagan:

The YMCA-YWCA of the Central Okanagan is a trusted, responsive charity that has been a part of our community for almost 30 years. The Y is committed to building strong kids, strong families and strong communities and strives to weave the core values of caring, honesty, respect and responsibility into all of our programs including: health, fitness & recreation, child care, day camps, youth leadership, employment, education and training, community outreach and international development.
Located in beautiful Kelowna, British Columbia, a city serving more than 140,000 residents and surrounded by exceptional skiing, water sports, and wineries, the YMCA-YWCA of the Central Okanagan serves more than 20,000 people annually, employs more than 200 full and part-time staff, and benefits from the annual contributions of more than 150 volunteers. The Association operates the Kelowna Family Y recreation facility, the H2O Adventure and Fitness Centre, a youth employment centre and five Out of School Care centers.
To learn more about the YMCA-YWCA of the Central Okanagan, visit our website at www.ymca-ywca.com.

Placement Date: January 28th 2009